Don't panic, here are the answers 😎
Orders and purchases
What payment methods do you accept?
What payment methods do you accept?
We offer several secure payment methods to give you more flexibility. You can pay for your purchases by credit card (Visa, Mastercard, American Express), Paypal or with other payment solutions indicated at checkout. All transactions are protected by SSL encryption, which guarantees the security of your personal and banking data.
Can I modify or cancel my order after confirmation?
Can I modify or cancel my order after confirmation?
Yes, this is possible within a limited time frame. If you wish to change a delivery address, exchange a product, or cancel your order entirely, please contact us as soon as possible after your purchase. As long as your order has not yet been processed by our logistics team and shipped, we can make the necessary changes. Once the package has been handed over to the carrier, it will unfortunately no longer be possible to cancel or modify the order.
How do I know if my order has been processed?
How do I know if my order has been processed?
As soon as you confirm your purchase, you will automatically receive a confirmation email containing your order number, a summary of the items purchased, and the total amount paid. If you do not receive this email within a few minutes of your purchase, please check your spam folder. If in doubt, you can always contact our customer service department for manual confirmation.
Do you offer discounts or promo codes?
Do you offer discounts or promo codes?
Yes, regularly! At Daily Nova, we like to reward our loyal customers and new buyers. We distribute exclusive promo codes via our newsletter and social media channels. You can also take advantage of special offers at certain times of the year (sales, seasonal events, Black Friday, etc.). To make sure you don't miss out, sign up for our newsletter or follow us on Instagram.
Is it possible to buy in bulk or order multiple quantities?
Is it possible to buy in bulk or order multiple quantities?
Yes, you can order multiple units of the same product directly from its product page by selecting the desired quantity. If you are planning to purchase in bulk (e.g., for an event, corporate gift, or resale), please contact our customer service team. We can work with you to find a customized solution and possibly offer you a discounted price.
Returns and exchanges
Can I return a product if I am not satisfied?
Can I return a product if I am not satisfied?
Yes, of course! If an item does not meet your expectations, you have 30 days from receipt of your order to return it to us. The product must be unused, in perfect condition, and in its original packaging. Once the package has been received and checked by our team, we will issue a refund or exchange, depending on your preference. For more details, please see our Returns and Exchanges Policy available on the website.
How do I make a return?
How do I make a return?
It's very simple: contact our customer service department, providing your order number and the reason for the return. We will give you detailed instructions and the shipping address. You will then need to carefully package the item and send it via the carrier. We recommend that you keep proof of shipment so that you can track the return.
Am I responsible for return shipping costs?
Am I responsible for return shipping costs?
In most cases, return shipping costs are the responsibility of the customer, unless the product arrived defective or incorrect. If the error is on our part (wrong product or proven defect), we will of course cover the return shipping costs and arrange for an exchange or full refund.
What should I do if my product arrives damaged or defective?
What should I do if my product arrives damaged or defective?
If you receive a damaged, defective, or non-compliant product, please contact us immediately with photos of the product and its packaging. After verification, we will offer you a quick replacement or a full refund. Your satisfaction is our top priority, and we always resolve these types of situations as a matter of priority.
Shipping and tracking
What are the processing and shipping times?
What are the processing and shipping times?
All orders are carefully prepared within an average of 1 to 2 business days (excluding weekends and holidays). Delivery then usually takes between 6 and 10 business days, depending on product availability and the warehouse where it is stored. These times may vary slightly depending on the carrier, destination, or busy periods (sales, holidays, promotions, etc.). You will always receive a confirmation email with the tracking number as soon as your package is shipped, so you can track its progress to you.
What should I do if my order is late?
What should I do if my order is late?
If the estimated delivery time has passed, we invite you to first check the status of your package using the tracking number provided. Sometimes, slight delays can occur due to external conditions (customs, weather, periods of high demand). If your order appears to be stuck or you have not received any updates, please contact our customer service team and we will investigate with the carrier to resolve the situation quickly.
What should I do if I haven't received my package?
What should I do if I haven't received my package?
If you still haven't received your order after the maximum delivery time indicated, please contact our customer service department and provide your order number. We will immediately check the status of the shipment with the carrier. If the loss is confirmed, we will resend the order or issue a refund, depending on your preference.
What are the shipping costs?
What are the shipping costs?
For Europe and the United States, delivery is completely free for all orders. Therefore, you will not incur any additional costs.
